Step 1
Call comes in
Customer calls your existing number.
24
imant24
by NIA – IT Trust Solution
AI CALL ASSISTANT
Never miss a business call.
imant24 answers 24/7.
Capture leads, book appointments, handle FAQs, and escalate urgent cases. Works with your existing number and your preferred languages.
Design partners & early adopters
Clinic logo
Services logo
Office logo
Support logo
< 2s
Typical pickup time
+15–25%
More answered calls
-20–40%
Less repetitive call load
24/7
After-hours coverage
Metrics shown are typical pilot ranges, not guarantees. Humans love arguing about this, so it’s written down.
Product previewReplace with screenshot
Call summary
Example
Caller
Maria S.
Existing patient
Intent
Appointment request
This week
Urgency
Normal
No red flags
Next step
Offer 3 slots
Send confirmation
Place your real UI screenshot/mock here later.
Missed calls cost money. Voicemail costs trust.
imant24 increases answered calls and reduces repetitive call load, while giving customers a faster and more professional experience.
- Capture more leads and bookings from missed calls
- Reduce time spent on repetitive questions
- Improve service quality in peak hours and after hours
- Scale call handling without adding headcount
“We stopped losing bookings after hours. The summaries are the key: we can act immediately the next morning.”
Operations Manager · Service business (Berlin)
Design partner
How it works
Start with message-taking and escalation. Expand later to booking and integrations once the flow is proven.
Launch path
Pilot in days, not months.
Minimal change management: keep your number, define rules, and go live.
Step 2
imant24 answers
Instant pickup with your greeting + language.
Step 3
Intent captured
Understands the request and collects required details.
Step 4
Action or escalation
Resolves routine cases or transfers with context.
Brand voice + tone control
Configure greeting, style, and language to match your business.
Natural intent detection
No phone menus. Callers just talk like humans and get handled.
Actions, not just notes
Booking, updates, cancellations, routing, data capture, notifications.
Human handoff with context
Escalate complex or urgent calls with details already collected.
Multi-language calling
Serve customers in their language while keeping one internal workflow.
Structured summaries
Who-called, what-they-need, urgency, next steps. Clean and scannable.
Built for real-world call handling
Choose a setup that matches your business. Start simple (message-taking) and expand to booking and routing.
Medical & clinics
- Book / reschedule appointments
- Collect patient details
- Route urgent cases
Home & field services
- Schedule jobs
- Capture address + issue details
- Prioritize emergencies
SMBs & offices
- After-hours coverage
- Message-taking with context
- Call summaries for follow-up
Capabilities
What imant24 automates
After-hours call coverage
Appointment booking & updates
Lead capture and qualification
FAQ handling (hours, policies, prices)
Urgent call escalation
Call summaries + follow-up tasks
Integrations
Start with summaries and routing. Add integrations when you’re ready. No heroic IT projects required.
Google Calendar
Scheduling
Available in pilots or roadmap, depending on scope.
Microsoft 365
Scheduling
Available in pilots or roadmap, depending on scope.
Slack
Notifications
Available in pilots or roadmap, depending on scope.
Microsoft Teams
Notifications
Available in pilots or roadmap, depending on scope.
Email
Summaries
Available in pilots or roadmap, depending on scope.
Webhook / API
Automation
Available in pilots or roadmap, depending on scope.
Trust & security
NIA – IT Trust Solution focuses on reliable, professional deployments. You control data handling, retention, and what your team receives.
Configurable data handling
Control what is stored and for how long.
Human escalation rules
Define when calls must be transferred.
Audit-friendly summaries
Consistent structured logs for follow-up.
Multi-language experience
Serve callers clearly without confusion.
Compliance
GDPR-ready (process)
Retention options
Subprocessors (add later)
Add your Privacy Policy / Imprint links in the footer and this section once ready.
Pricing
Start with a pilot to prove value fast. Pricing depends on volume, languages, and integrations.
Pilot
RecommendedCustom
Best for proving value fast.
- Message-taking + summaries
- Escalation rules
- 1–2 languages
- Basic reporting
Business
Custom
For real operations and integrations.
- Booking workflows
- Integrations (calendar/email)
- Multiple teams/routing
- Enhanced reporting
Enterprise
Custom
Compliance-heavy and high volume.
- Custom retention policies
- Dedicated environments
- Advanced audit/export
- Priority support
FAQ
+Do we need a new phone number?
No. imant24 can work with your existing business number and workflow.
+Can it transfer callers to a human?
Yes. You define escalation rules (urgent cases, VIPs, complex requests).
+Does it support appointment booking?
Yes. Booking, rescheduling, cancellations, and message-taking depend on your chosen setup and integrations.
+Which languages are supported?
Multi-language experiences are supported. Exact availability depends on your configuration and requirements.
+What happens to call data?
You choose retention behavior and what your team receives (summaries, tags, escalation notes).
Book a demo
Tell us your industry and what you want imant24 to handle. We’ll propose the fastest launch path.
What happens next
15-min discovery
We map your call types and escalation rules.
Pilot setup
We configure tone, languages, and the summary format.
Go live
Start with message-taking, then expand to actions/integrations.
Tip
Start with after-hours message-taking, then add booking and routing once the flow is proven.